Privacy policy

Privacy Policy

At matchica, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and make purchases.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Payment Details: Payment card information and billing details.
  • Order Information: Product preferences, purchase history, and order details.
  • Device Information: IP address, browser type, and device information through cookies.
  • Communication Data: Messages sent via contact forms, emails, or customer service interactions.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders.
  • Communicate with you regarding your purchases.
  • Send promotional offers, newsletters, and updates (with your consent).
  • Improve our website, products, and services.
  • Detect and prevent fraud.
  • Comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and collect data about how you interact with our website. You can manage your cookie preferences through your browser settings.

4. Sharing Your Information

We may share your information with:

  • Service Providers: For payment processing, shipping, and marketing.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

We will never sell your personal information to third parties.

5. Data Security

We implement security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of online transmission is 100% secure.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of receiving marketing communications.
  • Request a copy of the data we hold about you.

To exercise your rights, contact us at olivia@matchica.com.au.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email if applicable.

If you have any questions about our Privacy Policy, please contact us at olivia@matchica.com.au.